Privacy policy
Last updated: 2026-11-01
What we collect
What you type into the inquiry form (name or alias, phone or email, case type, message and preferred contact method). We also log, without personal data, when a call or text button is tapped, the type of device and which site the visitor came from.
Site statistics
We use Google Analytics and Microsoft Clarity to understand, in aggregate and anonymously, how the site is used: pages viewed, approximate city, device and navigation paths. Clarity automatically hides anything typed into forms. You can block these tools in your browser settings or with privacy extensions.
How we use it
Only to reply to your inquiry and, if you hire us, to manage your case. We never sell or share your information with third parties for marketing.
How it is transmitted
The form is sent encrypted (HTTPS) through the Web3Forms service, which delivers your inquiry to the agency's email, and is saved in a private Google Sheets log that only the agency can access.
Confidentiality
Every inquiry is treated with the same confidentiality as an active case. We never contact the person being investigated or any third party without your permission.
How long we keep it
Inquiries that don't become cases are kept only as long as needed to handle them. You can ask us to delete your data at any time.
Your rights and contact
To access, correct or delete your data, email invsilva@gmail.com or call 786-835-3130.